How can I follow a ticket I'm not working?

You can follow tickets that you have view access on but are not specifically assigned to by becoming a Ticket Follower. You can receive email notifications on these tickets as long as you have the appropriate notifications option turned on. To become a ticket follower, select the ticket you wish to follow and then select the Ticket Follower tab, located directly above the ticket timeline.

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This will display users currently following the ticket. Simply click your cursor in the white space next to these names and either select from the drop-down list or begin typing the name of the user you wish to add as a ticket follower (including yourself).

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