How do I confirm or change an asset while working a ticket?

Tickets with an Asset

The current asset attached to a ticket is visible on the right side of a ticket's details page. You can change an asset on a ticket by using the Options drop-down menu. From here you can Change Device to change the asset to a different hardware device. Or you change to a different asset type (Software/Online Systems, Other Request, User Account, Network/Wifi). 

If an asset is missing important information, like an asset tag, that asset will need to be verified before the ticket can be completed. (Note: this action only needs to be done once per device)

mceclip0.png

 

Tickets without an Asset

Tickets that do not have an asset attached will have the option to Link Asset or Link Online System. Also in the top right corner you can select Change Type to a different asset type. 

No_Asset.png

 

Was this article helpful?
1 out of 2 found this helpful