How do I confirm or change an asset while working a ticket?

The current asset attached to a ticket is visible on the right side of a ticket's details page. If an asset is missing important information, like an asset tag, that asset will need to be verified before the ticket can be completed. (Note: this action only needs to be done once per device)

To the current assigned asset, select Change Device to change the asset to a different hardware device. If the incident is actually related to an online system rather than a hardware device, select Change to Online System to associate the ticket with a specific online system.





Was this article helpful?
1 out of 2 found this helpful



Please sign in to leave a comment.