How do I attach a file/picture to a ticket?

Attaching File/Picture to Tickets

If you have a file to attach to your ticket, you can do so on the final ticket submission page. You can either drag and drop the file into the upload box or click on Select Files to Upload to search your computer for the file in question.

Upload_File_to_Ticket_01.png

Any file that you successfully upload will display above the upload field. Additionally, if you need to remove any uploaded files you can click on the red trash can next to the file name prior to ticket submission.

Upload_File_to_Ticket_02.png

Please note that you are not limited to adding files only when submitting a ticket. You can also upload a file to a ticket that has already been submitted by dragging and dropping the file into a comment in the ticket Timeline section.

Upload_File_to_Ticket_03.png

 

Screen Recording App

If you have access to the Screen Recording App, this helps you to quickly attach screen recordings and screenshots to tickets. Use Screen Recorder to share problems and solutions for tickets. 

Add recordings or screenshots by clicking "Start Recording" or "Take Screenshot" to the right. Any video recordings or images captured will be automatically attached to this ticket.

Screen_Record.gif

 

Was this article helpful?
8 out of 14 found this helpful

Comments

0 comments

Please sign in to leave a comment.