How do I change a ticket's status?

You can assign a new status to a ticket by clicking on the current ticket status. Once selected, a pop-up window will appear allowing you to choose from a list of currently available statuses in Incident IQ.

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warning.pngNote: Some statuses may require you to confirm specific pieces of information on a ticket before you can select them. Additionally, if the ticket has not yet been started it will automatically assign you as the ticket agent.

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