How do I change what models, device categories, or issues are associated with a knowledge base article?

Knowledge base articles can be automatically recommended to users who submit a ticket, allowing for self-solving of incidents. To control when a knowledge base article is triggered, navigate to the article you wish to edit, and select Edit Article on the right.


Scroll down to select what Models and/or Device Category this article will apply to. Next, select the Issues that are applicable.


When you have finished editing, click Save Article to save your changes. 

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