Guide Overview

This guide is designed to provide Administrators an overview of the following Calendar topics in Incident IQ:

  • Step-by-step guides on creating calendars and events.
  • Sync your Google or Office 365 calendar with Incident IQ.
  • How to edit and delete calendars and events.

Guide Index

You can use the following links below to quickly navigate to a specific section in this document. To quickly return to this index simply use the Return to Index link located at the end of any section.

  1. Introduction
  2. Adding a New Calendar
  3. Adding an Event to a Calendar
  4. Editing/Deleting a Calendar
  5. Editing/Deleting an Event
  6. Calendar Sync - Google Calendar 
  7. Calendar Sync - Microsoft Office 365 Calendar 

Introduction

Administrators can add, edit, as well as delete calendars and events in Incident IQ. To access these features simply use the left navigation bar to and select Administration > Calendars.

Calendars_Navigation_Bar.png

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Adding a New Calendar

To add a new calendar in Incident IQ, select New Calendar on the left-hand side of the Calendars main page. Next, you can name the new calendar and select a color scheme.


Also, you can sync to Google or Microsoft Office 365 calendar to synchronize events between both your Incident IQ calendar and your external calendar. 

Sync_calendar.gif

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Adding an Event to a Calendar

To add an event to an existing calendar, select New Event near the top right of the main Calendars page. This will open the Event Properties page.

New_Event_001.png

This will open a the Add Event pop-up window where you can start filling in your event information. This includes:

  • Event Name: This is the name that will appear for this event on the calendar you add it to.
  • Date Range: This allows you to select a start and end date for your event.
  • All Day Event: This allows you to indicate whether your event is all day. If you toggle this option off, you will be able to edit the times in your date range.
  • Recurring Event: Toggling this option on will allow to select if this even occurs daily, weekly, monthly, or yearly.
  • Calendar Selection: This option allows you to select which calendar the event should be added to.
  • Event Type: This option allows you the indicate if this event is a Break, Grading Period, Holiday, Out of office, Quarter, Scheduled Event, School Year, Semester, Special Event, Support Session, Test Day, or Training/Work Day.
  • Event Location: This allows you to specify a meeting location, or provide a link to an online meeting.
  • Notes Field: This allows you to provide any additional information you feel is necessary for the event in question.

New_Event_002.png

tips.png Tip: You can set up holiday exclusions for SLA calculations. When creating this type of event, you will need to ensure that you select the Break or Holiday event types from the drop-down menu.

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Editing/Deleting a Calendar

To edit or delete a calendar, simply select the one you want to make changes to from the list of calendars on the left-hand side of the Calendars page as shown in the example below.

This will open the Edit Calendar window. From here you can edit both the calendar name and color scheme. You also have the option of deleting the calendar entirely by selecting Delete This Calendar. Please note that both the Calendar and all events associated with it will be permanently deleted during this process.

Editing_Calendar.gif

 

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Editing/Deleting an Event

To edit or delete a calendar event start by selecting the event in question on the Calendars main page as shown in the example below.

This will open the Event Properties window. Here you can edit the event name, the assigned color scheme, as well as change the event's start and end dates. You also have the option of deleting the event entirely by selecting Delete Event.

Editing_event.gif

 

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Syncing Your Google Calendar 

You can link your personal Google Calendar with any current or new calendars within Incident IQ. Click Calendars on the left sidebar under Administration

Google_Calendar_Linking_001.png

When editing an existing calendar, or creating a new one, you will see the option to Link to Google Calendar.

Google_Calendar_Linking_002.png

 

Google will ask for you to allow Incident IQ to access your Google Account. You will need to scroll down to the bottom of the window and click Allow. to complete linking Google Calendar with Incident IQ.

Google_Integration_003.png

Lastly, select which calendar you would like to sync with Incident IQ. 

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Syncing Your Microsoft Office 356 Calendar

You can link your personal Microsoft Office 365 Calendar with any current or new calendars within Incident IQ. Click Calendars on the left sidebar under Administration. Google_Calendar_Linking_001.png

 

When creating or editing an existing calendar, you will see the option to Link to Microsoft Calendar.

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Next, sign in to your Microsoft Office 365 account. 

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Lastly, select which calendar you would like to sync with Incident IQ. 

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