Managing your Account

Guide Overview

The following guide is designed to give Staff and Faculty users a general understanding of the following topics on managing your Incident IQ account:

  • How to access your profile.
  • How to change your profile picture.
  • How to change your login password.
  • What to do if your account information is incorrect.
  • How to manage the notifications you get through iiQ.

Not what you were looking for? Perhaps one of these other guides will help:

  • Dashboard Overview - A brief breakdown of your Incident IQ dashboard.
  • Managing your Assets - A guide that covers the benefits of Quick Tickets, how to add and
     remove favorite assets from your account, as well as how to view asset details.

 

Guide Index

You can use the following links below to quickly navigate to a specific section in this document. To quickly return to this index simply use the Return to Index link located at the end of any section.

  1. Managing your Profile Page
    1. Changing your Profile Picture
    2. Changing your Assigned Classroom
    3. Changing your Account Password
    4. Changing your Account Information
  2. Managing your Notifications

 

Managing your Profile Page

To access your Incident IQ profile simply click on your username at the top right corner of any page and select My Profile.

Profile_Page_2.png

[Return to Index]

 

 Changing your Profile Picture

From your profile page select Change Picture located underneath your current profile image. Select the image file you want to upload from your local desktop and click Open.

Profile_Image.png

[Return to Index]

 

 Changing your Assigned Classroom

You can change your assigned classroom in Incident IQ from the Assigned Rooms section of your profile page. From the search bar, you can add or delete assigned rooms as needed. Once you are done, select Save Assigned Rooms to update your room information.

Changing_Assigned_Classroom.png

[Return to Index]

 

 Changing your Account Password

It is possible to reset your Incident IQ account password from your profile page. If your district is not integrated with an SSO, SIS, or AD app, you can reset your account password by selecting change password in your Profile information section as pictured below. Simply enter your old password, new password, and then save.

Change_Password.png

If your school district uses the Password Assistant app, the Change password option will not appear in the profile section. Instead, a new section will appear titled Password Reset History.

Password_Reset_History.png

Depending on your district's settings, you can reset your password or setup/edit your password recovery questions regardless of system integrations. In addition, you can also review all password resets performed for your account as well.

Password_Reset_History_2.png

If at any point you experience an issue with changing your password you should contact your local IT administrator for further assistance.

[Return to Index]

 

 Changing your Account Information

In most cases, Requestors are unable to change their account information in Incident IQ due to district settings or system integrations. If you find an error with any of your displayed info, please contact your local IT administrator for assistance.

[Return to Index]

 

Managing your Notifications

Incident IQ can be set up to send you a notification every time a ticket associated with you is either created or updated. You can access these settings by clicking on your username on the top right corner of your screen and selecting Options.

Options_Page_2.png

This will bring up the Options window. From here you can make changes to your notifications. Once you are done, select Close to automatically update your settings.

Notification_Settings.png

[Return to Index]

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