Installing and Managing the Jamf Pro Integration App

warning_2.pngImportant Note: In order to automatically create assets in Incident IQ from Jamf you will need to enable the Create Asset option, as well as have location and models mapped in their respective tabs. Failure to do so can prevent some or all of your assets from importing/updating during scheduled syncs.

Guide Overview

The following guide is designed to give district administrators an overview of the following topics:

  • Installing the Jamf Pro integration app
  • Managing what device data is created, updated, and deleted during Jamf app system syncs
  • Setting up model and location mappings
  • Reviewing historical system syncs
  • Looking up a device's asset data in the Jamf app

Not what you were looking for? Perhaps one of these other guides will help:

  • Managing Incident IQ Apps - A guide designed to provide a brief overview of Incident IQ apps and how to access app management.

 

Guide Index

You can use the following links below to quickly navigate to a specific section in this document. To quickly return to this index simply use the "Return to Index" link located at the end of any section.

  1. Installing the Jamf Pro App
  2. Setting up Automated Asset Creation
  3. App Management
    1. Overview Tab
    2. General Settings Tab
    3. Location Mappings Tab
    4. Model Mappings Tab
    5. Sync History Tab
    6. Asset History Tab
  4. Frequently Asked Questions
    1. What location should I use for my default location?
    2. Can I pull room information from Jamf Pro into Incident IQ?
    3. Can I map certain fields coming from Jamf Pro to default asset fields in Incident IQ?
    4. Why are assets not getting created during syncs?
    5. Why are asset tags not updating during syncs?

 

App Installation

Before beginning the installation process you will need the following:

  • Your district's Jamf Pro cloud url
  • An account with the ability to access and replicate data from your Jamf Pro server.

Once you have this information select Incident IQ Apps > Browse on the left navigation bar.

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Click on the Jamf Pro Integration App and then select Install to begin the installation. From here, simply follow the directions on the installer.

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Once the installation has been completed click on Manage App Settings to access the Jamf Pro app management page.

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Once in the app management page, you will want to click on the General Settings tab and enter in the following Jamf Pro information:

  • The Username and Password for an account that can access your Jamf Pro cloud instance.
  • Your Jamf Pro cloud Instance Url.

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From here, click on the Overview tab and click on Start Sync to complete the process. This will accomplish the following:

  • Establish a connection with asset information in Jamf Pro for assets already in Incident IQ. This connection is based on a serial number match between the two systems.
  • Allows Incident IQ to see what models are available in your Jamf Pro instance. This is necessary to set up automatic asset creation.

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Setting up Automated Asset Creation

First, you will need to ensure that the Create Asset option is turned on. This is located in the General Settings tab of the app.

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Next you will need to ensure that locations have been setup in the Locations Tab. Please keep in mind that assets need to have a location when brought into the system. The way this works during a sync is as follows:

  • If an asset matches a custom mapping, then the asset will get created and assigned to the corresponding location the mapping is set to.
  • If an asset does not match a custom mapping, or no custom mappings are present, and a default location is selected, then the asset will get created and assigned to the default location.
  • If an asset does not match a custom mapping, or no custom mappings are present, and there is no default location set, then the asset will not be created during a sync.

For additional details, please refer to the Locations Tab section of this document.

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And finally, you will need to ensure your asset models are mapped in the Model Mapping Tab. Any assets for models not mapped here will not automatically get automatically created during system syncs.

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Please note, when you first install your app this field will be blank. This is because Incident IQ has not yet run a sync to scan which models are stored in Jamf Pro. To pull model information in, simply click on Run Sync in the General Settings Tab. Once completed, you should see a full list of all available models in your Jamf Pro instance.

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App Management

The Jamf app is designed to give school districts the ability to create, manage, and automatically assign assets to students in Incident IQ by utilizing the data stored in Jamf. In addition, integrating Chrome devices into Incident IQ allows you to view an asset's metadata in one convenient location. This includes basic device information, OS and firmware versions, the installed apps on a device, and other data agents find useful during the course of working a ticket.

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When installed, you can access the Jamf app by selecting Incident IQ Apps > Apps Management. This will take you to your Installed Apps page where you can select the Options button to access the Jamf app management.

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Overview Tab

The Overview Tab provides you the ability to quickly review the authentication status between Incident IQ and Jamf as well as details concerning the last system sync.

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The Sync section allows you to quickly review what occurred during the last scheduled system sync. Clicking on the View Details link will automatically open the last syncs details. Additionally, you can also manually start a sync from here using the Start Sync button.

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General Settings Tab

The General Settings Tab allows you to control which devices and device data the Jamf app will create, update, and delete during system syncs.

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The Authentication section allows you to quickly determine if your current authentication information is valid and whether or not IIQ can access the devices in Jamf. If your credentials are invalid, you can easily change this information in the Username, Password, and Instance URL fields.

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The Mapping section manages what data is created and updated in Incident IQ based on data coming from Jamf. This includes:

  • Only Update Custom Fields: Selecting this will automatically update only custom field information in IIQ during syncs to match the information stored in Jamf.
  • Create Asset: Selecting this will automatically create assets in IIQ to match any new device discovered in Jamf during a sync.
  • Update Asset: Selecting this will automatically update assets in IIQ to match any updates to a device's data discovered in Jamf during a sync.
  • Delete Asset: Selecting this will automatically delete assets in IIQ to match any assets deletions that have occurred in Jamf during a sync.
  • Create Rooms: Selecting this will automatically create a room at the corresponding location if a room does not already exist prior to a sync.
  • Update Asset Owner: Selecting this will automatically update owner information in IIQ during syncs to match the asset owner information stored in Jamf.

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You can also map any number of values stored in Jamf to data fields within IIQ. This allows you to easily build custom views and export reports based off of the data pulled from your console. When you want to map a custom field, begin by clicking on Add.

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This will bring up your field mapping options. From here, you can select the Jamf data field you want to pull into IIQ, as well as if it will map to a default field already in IIQ or create a new custom field instead.

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Additionally, you can select the map direction of the custom field. This allows you to only pull data from Jamf to iiQ, write back data from iiQ to Jamf, or establish a connection that pulls data from iiQ and writes data back to Jamf.

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Location Mappings Tab

This tab allows you to select or modify your location mappings between IIQ and the Jamf app.

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You can choose to automatically assign a device to a default location in Incident IQ if it does not match any location mappings set.

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The Custom Mapping Options allows you to choose how you would like devices to map in IIQ. You can choose to match Location Names between the two systems or match locations to specific OUs in Jamf.

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When either is selected, you will be presented with a list of locations currently in the system. From here, you can select Auto-Map Location Names to match location names between IIQ and Jamf. Alternatively, you can also manually search for and select your location assignments if needed.

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Model Mappings Tab

This tab allows you to select or modify your model mappings between IIQ and the Jamf app.

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You can use the Auto-Map Models button to automatically attempt to match models in your list of devices with models that already exist in IIQ.

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Alternatively, you can also manually select what model your device should map to using the drop-down menus to the right of each listed device.

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If your device will not auto-map and is not available from the drop-down options, then it most likely does not currently exist in IIQ. In this case, simply select the Create New Model button on the right of the device mapping in question to automatically create and activate this model during your data sync.

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Sync History Tab

This tab allows you to view your sync history between IIQ and the Jamf app.

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Every sync, whether it completed successfully or not, is logged for reference purposes and available for review in the View details of a sync list.

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Clicking on any sync, in particular, will open that sync's details. From here, you can review the full list of what devices were updated, created, deleted, or skipped during the sync. Additionally, you can narrow down your view by using the filter options at the top of the list.

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Asset History Tab

The Asset History tab allows you to search for any device's information currently located in Jamf.

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Simply enter in a valid serial number in the Search for asset field to begin your search.

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Once you've selected a device, you'll be able to see the following information:

  • Asset Tag
  • External ID
  • Model
  • Owner Email
  • Serial Number
  • Room

Additionally, you'll also see a list of actions applied to this device during recent system syncs.

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Frequently Asked Questions

The following section consists of common questions that users have when installing and setting up the Google Devices integration. Please note, if you do not find an issue you are experiencing in this section please contact the Incident IQ Customer Support team for further assistance.

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 What location should I use for my default location?

If you are unsure of what location you should utilize, we recommend setting the district/central office as your default location. Alternatively, you may also setup an entirely separate location (such as "Unassigned") to utilize for this purpose as well.

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 Can I pull room information from Jamf Pro into Incident IQ?

If you are storing room information in Jamf Pro, you can tie this information to assets stored in Incident IQ. This includes the ability to create rooms for any given location if they do not already exist in the system. To do so, you will want to go to the General Settings tab and enable the room number option.

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 Can I map certain fields in Jamf Pro to default or custom asset fields in Incident IQ?

You can pull in data from Jamf Pro for use in asset filtering and custom view columns in the General Setting tab of the integration app. To set one of these fields up, you will need to begin by clicking on the Add button at the bottom of the Map custom values from jamf section. From here, you will now need to set the following:

  • Select the specific data field in Jamf Pro you want to pull in as a custom field
  • Set whether the data only pulls from Jamf to Incident IQ, sends from Incident IQ to Jamf, or flows in both directions (if both, data will push from Incident IQ to Jamf first.)
  • Specify if the data should map to a custom field
  • And finally, set a field name, select a field type (text, number, or date), and set whether the field information needs to be searchable through filters.

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 Why are assets not getting created during syncs?

For a sync to create assets automatically, the following options need to be turned on or mapped in app management as detailed in this section of this article:

  • The Create asset option must be turned on in the General Settings tab.
  • Location mappings, or a default location, must be set in the Location Mappings tab.
  • The model of the device must be mapped in the Model Mappings tab.

Please note, if your asset does not have a model associated with it in Jamf Pro, then the asset cannot be added automatically. However, you can manually create or import the asset into the system to circumvent this issue. During the next system sync, if Incident IQ detects a matching serial number inside of Jamf Pro, the system will then automatically associate the Jamf data with this asset.

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 Why are asset tags not updating during syncs?

By default, Incident IQ does not have the option to update asset tags automatically enabled for asset integrations. To turn on asset tag updates during syncs, select Incident IQ Apps > Manage from the left navigation bar, and then click on the Data Mapping tab. From here, check the Asset Tag option underneath the Asset Field Mappings section and then save.

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Please note, even though this option is not enabled by default, the asset tag field is required for asset creation. Because of this, when an asset is created during a sync without this option enable the following will occur:

  • If asset tag information is available, then the asset will be created with the asset tag stored in the Jamf Pro.
  • If asset tag information is not available, then the asset will be created with the serial number filled in for the asset tag.

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