Important Note: In order to automatically create assets in Incident IQ from FileWave you will need to enable the Create Asset option, as well as have location and models mapped in their respective tabs. Failure to do so can prevent some or all of your assets from importing/updating during scheduled syncs.
The following guide is designed to give district administrators an overview of the following topics:
- Managing what device data is created, updated, and deleted during FileWave app system syncs
- Setting up model and location mappings
- Reviewing historical system syncs
- Looking up a device's asset data in the FileWave app
You can use the following links below to quickly navigate to a specific section in this document. To quickly return to this index simply use the "Return to Index" link located at the end of any section.
- App Management Introduction
- Overview Tab
- General Settings Tab
- Location Mappings Tab
- Model Mappings Tab
- Sync History Tab
- Asset History Tab
App Management Introduction
The FileWave app is designed to give school districts the ability to create, manage, and automatically assign assets to students in Incident IQ by utilizing the data stored in FileWave. In addition, integrating Chrome devices into Incident IQ allows you to view an asset's metadata in one convenient location. This includes basic device information, OS and firmware versions, the installed apps on a device, and other data agents find useful during the course of working a ticket.
When installed, you can access the FileWave app by selecting Incident IQ Apps > Apps Management. This will take you to your Installed Apps page where you can select the Options button to access the FileWave app management.
The Overview Tab provides gives you the ability to quickly review the authentication status between Incident IQ and FileWave as well as details concerning the last system sync.
The Sync section allows you to quickly review what occurred during the last scheduled system sync. Clicking on the View Details link will automatically open the last syncs details. Additionally, you can also manually start a sync from here using the Start Sync button.
General Settings Tab
The General Settings Tab allows you to control which devices and device data the FileWave app will create, update, and delete during system syncs.
The Authentication section allows you to quickly determine if your current authentication information is valid and whether or not IIQ can access the devices in FileWave. If your credentials are invalid, you can easily change this information in the Username, Password, and Instance URL fields.
The Mapping section manages what data is created and updated in Incident IQ based on data coming from FileWave. This includes:
- Only Update Custom Fields: Selecting this will automatically update only custom field information in IIQ during syncs to match the information stored in FileWave.
- Create Asset: Selecting this will automatically create assets in IIQ to match any new device discovered in FileWave during a sync.
- Update Asset: Selecting this will automatically update assets in IIQ to match any updates to a device's data discovered in FileWave during a sync.
- Delete Asset: Selecting this will automatically delete assets in IIQ to match any assets deletions that have occurred in FileWave during a sync.
- Create Rooms: Selecting this will automatically create a room at the corresponding location if a room does not already exist prior to a sync.
- Update Asset Owner: Selecting this will automatically update owner information in IIQ during syncs to match the asset owner information stored in FileWave.
You can also map any number of values stored in FileWave to data fields within IIQ. This allows you to easily build custom views and export reports based off of the data pulled from your console. When you want to map a custom field, begin by clicking on Add.
This will bring up your field mapping options. From here, you can select the FileWave data field you want to pull into IIQ, as well as if it will map to a default field already in IIQ or create a new custom field instead.
Additionally, you can select the map direction of the custom field. This allows you to only pull data from FileWave to iiQ, write back data from iiQ to FileWave, or establish a connection pulls data from iiQ and writes data back to FileWave.
Location Mappings Tab
This tab allows you to select or modify your location mappings between IIQ and the FileWave app.
You can choose to automatically assign a device to a default location in Incident IQ if it does not match any location mappings set.
The Custom Mapping Options allows you to choose how you would like devices to map in IIQ. You can choose to match Location Names between the two systems or match locations to specific OUs in FileWave.
When either is selected, you will be presented with a list of locations currently in the system. From here, you can select Auto-Map Location Names to match location names between IIQ and FileWave. Alternatively, you can also manually search for and select your location assignments if needed.
Model Mappings Tab
This tab allows you to select or modify your model mappings between IIQ and the FileWave app.
You can use the Auto-Map Models button to automatically attempt to match models in your list of devices with models that already exist in IIQ.
Alternatively, you can also manually select what model your device should map to using the drop-down menus to the right of each listed device.
If your device will not auto-map and is not available from the drop-down options, then it most likely does not currently exist in IIQ. In this case, simply select the Create New Model button on the right of the device mapping in question to automatically create and activate this model during your data sync.
Sync History Tab
This tab allows you to view your sync history between IIQ and the FileWave app.
Every sync, whether it completed successfully or not, is logged for reference purposes and available for review in the View details of a sync list.
Clicking on any sync, in particular, will open that sync's details. From here, you can review the full list of what devices were updated, created, deleted, or skipped during the sync. Additionally, you can narrow down your view by using the filter options at the top of the list.
Asset History Tab
The Asset History tab allows you to search for any device's information currently located in FileWave.
Simply enter in a valid serial number in the Search for asset field to begin your search.
Once you've selected a device, you'll be able to see the following information:
- Asset Tag
- External ID
- Owner Email
- Serial Number
Additionally, you'll also see a list of actions applied to this device during recent system syncs.