Why can't I see an existing knowledge base category when creating or editing articles?

There are two types of categories in the knowledge base: parent categories and subcategories. Parent categories cannot have knowledge base articles attached to them, while subcategories can. The image below shows an example of a parent category.

Categories_3.png

Since the example above only has one parent category listed, a subcategory must be added before any articles can be created. When adding a category simply select the parent category in the window to ensure that this category gets created as a subcategory.

Parent_Category.png

Now that a subcategory has been added, this can now be selected when assigning articles to a knowledge base category. So using the example below, I can now select HP Chromebooks from the category list of new or existing articles.

KB_Article_Create_1.png

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