Does Incident IQ automatically update an asset's location to match the location of the assigned user?

By default, Incident IQ does not automatically update asset location information to match a user's location. However, administrators can enable this functionality utilizing one or both of the following two Assets site options:

  • When User is Assigned an Asset: Update Asset to Match Owner's location
  • When User's Location Changes: Update Asset to Match Owner's location


Additionally, agents and administrators using the Rollout Scout batch check out feature can select if they would like to automatically update the asset's location during check-out. This is done through a toggle option at the top right of the batch check out page and works independently of the site options shown above.


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