Is it possible to set up a redirect from our former helpdesk domain?

If you have a url that your district's users are already familiar with for accessing tech support, you can continue to utilize that URL as a vanity domain for your instance of Incident IQ. By setting up a vanity domain, you can use both the standard domain url ([DISTRICT].incidentiq.com) as well as your custom vanity domain.

To set up your vanity domain, you will first need to setup a CNAME record that points to redirect.incidentiq.com. From there, you will need to contact a member of the Incident IQ support team and request that your vanity url is added to your site.

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