How do I enable write back actions to deprovision and disable devices with Google Devices integration?

The Device Action features allow districts to disable, re-enable, and deprovision Google Chromebook devices directly from the asset details page in Incident IQ. In order to enable this feature, you will need to make some changes in both the Google Device integration as well as in user permissions.

First , begin by navigating to the Google Devices app management page by clicking on Incident IQ Apps > Manage in the left navigation bar, followed by clicking on Manage on the app listing.

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Once you are in the Google Device management page click on the General Settings tab.

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At the bottom of the General Settings tab you will find the Write data back to Google section. Check the box next to Write device status to Google to enable status write back in Incident IQ.

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If you have not enabled any write back functionality before, you will need to click on the Overview tab and Reset your authentication. The system will then ask if you want to give the user account reading your Google device information the ability to also write back Google device data. Click accept.

Once you have enabled you will next need to give the user, or users, that will utilize this feature the permissions to do so. This can be done by either enabling the permission directly on a user's permissions page, or applying it to a group of user's through a custom policy. These permissions can be found under the App Specific section and include:

  • googleDeviceData: Deprovision Device
  • googleDeviceData: Disable Device
  • googleDeviceData: Enable Device

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Once the above steps have been completed, admins and agents with the Write Device Status permission can now disable, re-enable, deprovision, and reprovision devices directly on the asset's details page.

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