The following article is designed to give administrators and agents a detailed overview on the following topics
You can use the following links below to quickly navigate to a specific section in this document. To quickly return to this index simply use the Return to Index link located at the end of any section.
- Installing the App
- Managing Services
- Adding Service Message
- Settings Tab
- Edit/ Delete Service Message
The Status Board app gives you the ability to add a service message for users to see when there is an updated status about the service. If the service is slight service interruption, moderate service interruption or unavailable.
Installing the App
Left navigation click on Incident IQ Apps then click on the Browse tab. Status Board App is under the section called Utilities. Also you can search for the app in the search bar. Click on the Status Board app and then click the Install button.
On step one and step two click the continue button. Then on step three click the Install App button. Step four your status board app has been successfully installed.
Before you can add a service message you have to create the service. Go to the Incident IQ Apps left navigation and click on Manage tab. Find and click on the Status Board App. Begin by going to the Services tab. Next click on the Manage Services button in the top right corner. At the bottom left corner click on +Add New. Enter in the name of the service. Next click the save button.
Please note: that you can rename, delete, and disable the service from the Manage Available Service screen.
Adding a Service Message
Under the service tab click on the +Add Service Message. Next fill out the following fields:
- Service(s) Affected - Select form the drop down menus the services affected.
- Status - Select from the drop down menu the status of the service (low, medium, high).
- Additional Service Notes - Add any additional notes that you want your users to see.
- Additional Options - Toggle on if you want this service message to be disabled.
Please note: Changes made in the app can take up to 30 minutes to show for all users.
The settings tab provides you a small HTML snippet that allows status boards to be rendered on other websites.
Next you can control where the status board banner is displayed and to whom based on user roles. There are three options for where to display:
- Dashboard Banner
- New Ticket Banner
- Header Status Icon
Editing/ Deleting a Service Message
To edit or delete an announcement click on the edit icon under the Options column. You can edit the fields and then click Save. Alternatively, you can click on the Delete button to delete the status message all together.