Agent/Admin Help
This section contains help guides and Frequently Asked Questions for agents and administrators.
Agent/Admin Help Guides
- Keyboard Shortcuts
- Managing Your Dashboard
- Creating Custom Views
- Navigating Tickets
- Batch Ticket Operations
- Working Tickets
Agent/Admin FAQ
- I noticed that routing rules allows the use of webhooks. What variables / replacements does Incident support?
- Incident IQ is accessed through a firewall. What IP address(es) do I need to whitelist?
- How do I change a ticket's subject?
- How do I change the urgency of a ticket?
- How do I adjust my notifications?
- How do I customize my dashboard's layout?
System Management Help Guides
- Managing Locations
- Managing Users
- Managing Teams
- Managing Permissions and Group Policies
- Managing Ticket Templates
- Managing the Knowledge Base