Incident IQ | Help Center
This section contains Frequently Asked Questions for agents and administrators.
New articles and comments
I noticed that routing rules allows the use of webhooks. What variables / replacements does Incident support?
Incident IQ is accessed through a firewall. What IP address(es) do I need to whitelist?
How do I change a ticket's subject?
How do I change the urgency of a ticket?
How do I adjust my notifications?
How do I customize my dashboard's layout?
Can I respond to tickets via email?
What tickets can I access?
How can I follow a ticket I'm not working?
How do I mark a ticket as containing sensitive student information?
How do I attach a file or picture to a ticket?
How do I unassign/reassign an agent on a ticket?
How do I add a comment or action to a ticket?
How do I change a ticket's issue?
How do I adjust ticket options?
How do I create and save custom ticket views?
How do I change a ticket's status?
How do I confirm or change an asset while working a ticket?
How do I check in/check out assets to users?
How do I modify asset information?
How do I edit location information?
How do I change what models, device categories, or issues are associated with a knowledge base article?