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Utilizing Text Snippets and Shortcuts
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Why does the Exchange Asset option not appear on every ticket?
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How do I change a ticket's subject?
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How do I change the urgency of a ticket?
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How do I adjust my notifications?
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What tickets can I access as an agent?
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How can I follow a ticket I'm not working?
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How do I mark a ticket as containing sensitive student information?
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How do I attach a file or picture to a ticket?
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How do I unassign/reassign an agent or team on a ticket?
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How do I add a comment or action to a ticket?
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How do I change a ticket's issue?
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How do I adjust ticket options?
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How do I confirm or change an asset while working a ticket?
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How do I edit location information?
