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Can I send out welcome emails automatically or send in mass?
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Can I specify which app takes priority for updating data during syncs?
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Is it possible to set up a redirect from our former helpdesk domain?
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Can I exclude breaks, holidays, weekends, and non-working hours from SLA calculations?
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Can certain ticket statuses be excluded from resolution time calculations?
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Can more than the response and resolution times be tracked on tickets with an SLA?
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Can I change the image displayed for a location?
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Why can't I see an existing knowledge base category when creating or editing articles?
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What variables / replacements does Incident IQ support for tickets?
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Incident IQ is accessed through a firewall. What IP address(es) do I need to whitelist?
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How do I associate knowledge base articles to models, device categories, or issues?
