-
Can I specify which app takes priority for updating data during syncs?
-
Is it possible to set up a redirect from our former helpdesk domain?
-
Can I exclude breaks, holidays, weekends, and non-working hours from SLA calculations?
-
Can certain ticket statuses be excluded from resolution time calculations?
-
Can more than the response and resolution times be tracked on tickets with an SLA?
-
Can I change the image displayed for a location?
-
Why can't I see an existing knowledge base category when creating or editing articles?
-
I noticed that routing rules allows the use of webhooks. What variables / replacements does Incident support for tickets?
-
Incident IQ is accessed through a firewall. What IP address(es) do I need to whitelist?
-
How do I associate knowledge base articles to models, device categories, or issues?
