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Can I exclude breaks, holidays, weekends, and non-working hours from SLA calculations?
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Can certain ticket statuses be excluded from resolution time calculations?
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Can more than the response and resolution times be tracked on tickets with an SLA?
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Can I change the image displayed for a location?
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Why can't I see an existing knowledge base category when creating or editing articles?
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I noticed that routing rules allows the use of webhooks. What variables / replacements does Incident support?
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Incident IQ is accessed through a firewall. What IP address(es) do I need to whitelist?
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How do I change what models, device categories, or issues are associated with a knowledge base article?
